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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Recent transport industry reporting has again drawn attention to load restraint, with regulators and enforcement agencies continuing to highlight the risks created by poorly secured freight. For Australian truck operators, the issue is broader than avoiding roadside penalties. A load that moves, spills or falls can quickly become a vehicle damage, cargo, public liability, injury and business interruption problem. - read more
Australia's construction sector continues to face pressure, with recent business reporting again pointing to elevated insolvency risk among builders and related operators. For tradespeople, that is not just a headline about another company's balance sheet. A builder collapse can quickly become a practical problem for subcontractors who have materials on site, tools locked in a compound, unpaid invoices, unfinished work and unclear responsibility for damaged or abandoned projects. - read more
APRA's latest life insurance claims and disputes statistics have again put the practical side of personal cover in front of Australian workers. While headline numbers often focus on the overall performance of life insurers, the data is especially relevant for anyone relying on income protection insurance or salary continuance cover to keep household cash flow steady after illness or injury. - read more
Recent heavy vehicle industry reporting has again highlighted roadside compliance activity, with enforcement attention on mechanical condition, fatigue records, load restraint and day-to-day maintenance evidence. For truck operators, the message is broader than avoiding an infringement. A defect notice, preventable breakdown or poorly documented maintenance program can also shape how an insurer views risk when cover is renewed or when a claim is assessed. - read more
Renewed industry pressure to reduce insurance taxes has put affordability back in the spotlight for rural and regional Australia. The latest debate centres on the extra costs added to insurance through state-based duties, levies and other charges, which can make already expensive cover harder to maintain for households and businesses exposed to flood, bushfire, storm and cyclone risk. - read more
Plant and equipment insurance claims generally involve securing the site, gathering evidence, notifying the insurer, assessing the loss and agreeing on repair, replacement or settlement options. The exact process depends on the policy wording, the insured event and the insurer's claims criteria. - read more
Machinery breakdown insurance can help commercial plant and equipment owners manage the cost of sudden mechanical or electrical failure, but it is not the same as cover for theft, accidental damage or wear and tear. - read more
When it comes to running a small business, particularly in sectors like construction, having the right insurance is essential. This is where plant and equipment insurance comes into play. It protects your valuable machinery and tools, allowing you to focus on your projects without the constant worry of potential financial loss. - read more
Plant and equipment insurance is a specific type of policy designed to protect the tools, machinery, and equipment that businesses rely on for their operations. This insurance safeguards against various risks, ensuring that your essential assets are not a financial burden during unforeseen circumstances. - read more
When it comes to running a business, insurance is one of those things that often gets overlooked. However, understanding the different types of insurance is crucial for protecting your business assets and ensuring your peace of mind. Among the many options available, plant and equipment insurance is vital for businesses that rely on machinery and various tools. - read more
Knowledgebase
Insurance Claim: Notification to an insurance company requesting payment of an amount due under the terms of the policy.
